Pura
cleaning company

Pura Building Cleaning is a medium-sized, owner-managed company for cleaning services. They are based in Neusäß near Augsburg. Approximately 1400 employees are cleaning hotels, hospitals, and thermal baths in southern Germany.

Proper management and supervision of cleaning services is key for high customer satisfaction and low churn. Pura's property managers act as customer contacts and periodically inspect the quality of services performed. Together with makandra, Pura created a tool that lets property managers service more than 800 properties efficiently.

During on-site inspections property managers enter all relevant information on their tablet:

• Overall condition in terms of cleanliness
• Photos of the property
• A detailed checklist for evaluation and proof to customers
• Customer satisfaction, comments and signature

The data recorded on the tablet is stored on a central server and immediately becomes available to Pura's back office within seconds of an on-site inspection. Management has a live overview of the status, satisfaction, and cleanliness of all serviced properties.

With this solution, it is no longer necessary to mail or fax reports to the customer, saving countless hours for Pura.

The new application actively supports property managers in their daily work:

• What are the upcoming inspections for which customers? A list for due dates helps the back office schedule resources.
• The application recommends properties that are close to the user and also have an inspection coming up. This saves fuel consumption and time on the road.
• The application manages cleaning personnel and tracks working permits and required training courses. Property managers can see at a glance which employees need to keep which appointments.
• Cleaning tools within the properties are being managed and spare parts are being tracked. Defects from improper use can be prevented through additional training.

Management and back office employees have an up to date overview of all properties. They know the current condition of a site and when it was last inspected. And since the client signs the report directly on the manager's tablet, there is proof of communication with the customer.

The development with Pura passed through the entire software lifecycle: During a two-day workshop with makandra, we discussed technical possibilities and created requirements. Afterwards we designed mockups to illustrate the user interface and workflows. We also prepared a detailed cost estimate.

The following phase of development was successfully concluded within a period of two months. Since then, makandra has been maintaining the application and providing safe and stable operations.