justclaims.eu: A peak behind the scenes

In 2022, there were 32.2 million flights worldwide. With such a large number, things can go wrong: Delays, lost luggage, canceled flights. Airlines have to compensate for these disruptions and problems in order to comply with passenger rights. Justclaims.eu offers an efficient and automated solution for this. The application was designed and developed by makandra and is also hosted by us.

The company was founded by a team of aviation lawyers. The platform acts as a digital end-to-end tool that focuses on automation, effective communication and detailed analysis. This simplifies the processing of claims for the service provider and reduces costs. Justclaims ensures a faster response time for passengers. Through comprehensible and highly automated steps, various payment methods, reporting functions and integrated communication solutions, airlines can centralize their processes, monitor legal expenses and survive in a highly competitive market environment.

However, before the web application could be successfully implemented, some challenges had to be solved at the beginning. 

The main task was to develop a user-friendly application that would allow passengers to easily record and track their claims. To ensure speedy processing by the airline, processes with automated checks and consistency checks were established. As soon as the claims are positively assessed by the responsible staff, refunds can be transferred immediately.

The extensive technical infrastructure that makandra provides and manages is an essential part of the platform. The redundant design of systems is crucial to ensure high availability and reliability. Particularly noteworthy is the server location in Germany, which not only stands for first-class security standards, but also ensures compliance with strict data protection guidelines. Thanks to competent hosting and our comprehensive administration services, we can offer our users a constant and secure operating environment. These technical and operational highlights form the basis for making justclaims.eu a trustworthy and efficient platform.

Thanks to the successful collaboration, justclaims.eu was able to implement an innovative solution for the aviation sector. Passengers benefit from fast, simple and secure processing of their claims. We look to the future with confidence, with plans to continuously develop the platform, which can be used by more and more airlines to improve their claims processes.